Support Centre
How Foyer works, for the people who send the link and the people who open it. Search, or browse by topic.
Guided tourNew to Foyer? Take the guided tour.Two guided tours with a picture of every screen: fourteen steps for agents, from signing in to sending the landlord the package, and ten for renters, from the first sign in to what the landlord receives.Start the tourGetting started
For realtors opening their account.
Clients and documents
Bringing a renter in, the checklist they get, and reviewing what arrives.
Application, letter, showings and the package
Everything between the first upload and the landlord’s yes.
- The rental applicationSections, required fields, submitting, revisions, printing.
- Co-applicants and their linksUp to three, each with a link and a checklist of their own.
- The letter to the landlordSeven questions from the renter, one letter written for you.
- The showing route and the places they have seenForward the day’s schedule; the renter gets the stops, and keeps each place.
- Sending the packageThree expiring links: the application package, the deposit documents, and the insurance and utility accounts.
Team, settings and messages
Your brokerage, your brand, who gets told what.
- Messages, reminders and WhatsAppOne thread per client, urgent flags, scheduled sends, reminders.
- Your teamInviting members, sharing clients, who can see what.
- Settings, one tab at a timeProfile, branding, sharing, notifications, requirements, print, retention, security, cloud.
- English and FrenchThe toggle, the Quebec default, and the emails.
Plans and billing
The trial, the plans, and what happens at the end.
Security and privacy
Two-step verification, retention, and where the documents live.
- Two-step verificationA code from your phone after your password, and what to do if you lose the phone.
- Document retentionHow long a closed file keeps its documents, the warning, and the hold.
- Letting Foyer support open a fileFoyer’s administrator sees none of your clients unless you turn on support access for one file, for a few days.
For renters
Your portal, your documents, your application, your rights.
- Your portal: signing in and what to do firstThe invitation, your password, your checklist, your language.
- Uploading documentsWhat is accepted, what the statuses mean, and re-uploads.
- Filling in the rental applicationIt saves as you go; required fields, consents, submitting, revisions.
- You were invited as a co-applicantWhat your link opens, how long it lasts, and what stays with the main applicant.
- The letter to the landlord and your showing daysSeven questions, a photo, and the day’s viewings on your phone.
- Your privacy, your data, your accountWho can see what, how long it is kept, and how to delete everything.
When something does not work
The usual causes, and how to reach a person.
Talk to a person
Something not working, or a question about your account? Write to us.
Email support
support@getfoyernow.comWe answer on business days. Please include your email address and, if you are a client, the name of the realtor you are working with.
Signing in
Your realtor invites you by email, and you choose your own password when you accept that invitation. If the invitation has not arrived, check the junk folder first, then ask them to send it again.
Forgotten your password? Use the “Forgot password” link on the sign in page and we will email you a reset link. For safety it expires, so ask for a fresh one if it has been sitting a while.
Uploading documents
Foyer accepts PDFs and photos. Photos taken on your phone are converted to PDF for you, so a photograph of a pay stub is fine. Each file can be up to 10 MB.
Your documents are stored privately. Only you and the realtor you are working with can open them, and every file is fetched through a short-lived private link rather than a public address.
Your account
You can delete your account yourself, at any time, from Your account while signed in. Deletion is permanent: it removes your uploaded documents and the information you entered.
If you cannot sign in to do it, email us from the address on the account and we will delete it for you.
Deleting a renter’s account removes their whole file at once: documents, the rental application, photos, voice notes, messages and the sign in. The realtor keeps no copy.
To delete only part of your data, press Delete beside a file you uploaded, ask the person you are working with to delete a file’s documents, or email us. Files are also deleted automatically once they have been closed for the retention period: 180 days, unless your realtor chooses otherwise.
What is kept: backup copies, for the period set out in our Privacy Policy, and the billing records of realtors, for up to 7 years as Canadian tax law requires. Deleting a team member’s account removes their sign in and profile; messages they sent stay in their clients’ conversations.
For realtors
Questions about your plan, your team, or billing go to the same address. Billing is managed on the Foyer website rather than in the iPhone or Android app.
Security and privacy
How we handle your information is set out in our Privacy Policy, and the rules for using Foyer are in our Terms of Service.
To report a security problem, write to privacy@getfoyernow.com and we will come back to you.